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The Ministry of Consumer Affairs' vision is well informed consumers, fair trading practices, and safe products used safely. It provides policy advice to government on consumer law, educates consumers and traders about their rights and responsibilities, and investigates reports of unsafe products, underweight goods, and gas and electrical accidents. It also works with consumer, industry and government agencies to promote compliance with self-regulatory policies and codes.
The Commerce Commission exists to bring about awareness and acceptance of, and compliance with, the Commerce and Fair Trading Acts, so that consumers and producers benefit from healthy competition. The Commission is responsible for enforcing the Fair Trading Act and the Commerce Act. The Fair Trading Act prohibits people in trade from engaging in misleading or deceptive practices or from making false representations. The Commerce Act prohibits people in trade from engaging in specific anti-competitive practices. Although the Commission does not investigate every complaint received, it does welcome information about fair trading breaches.
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