Laws and Regulations

Consumer Protection Act has been a basic law in the area of Consumer Protection since its enactment in 1980.

To provide obligations of the state, local governments and businesses and the role of consumer organization in order to protect the fundamental rights and interests of consumers.
To stipulate the establishment and function of the Korea Consumer Protection Board (KCPB).
To make the general provisions of planning and implementation of the policies for consumer protection.
Other laws related to consumer protection are about 45 laws and regulations such as "Door-to-Door Sales Act," "Fair Labeling and Advertising Act," "Monopoly Regulation and Fair Trade Act," etc.

Governmental Bodies for Consumer Protection in e-commerce besides the KCPB

The Ministry of Finance and Economy (MOFE) - the main Ministry in charge of consumer protection Policies in Korea: to issue a national consumer policy package which was put forth by related ministries and agencies every year.

The Fair Trade Commission (FTC): to regulate fraudulent labeling and advertising, to crack down on fraud and unfair marketing practices, and to make and distribute standard terms of contracts.

The Ministry of Commerce, Industry and Energy (MOCIE): to encourage businesses' self-regulatory practices and to introduce codes of conduct.

The Ministry of Information and Communication (MIC): to protect consumers' privacy.

The Ministry of Justice (MOJ): to resolve jurisdiction and applicable legal issues.


Consumer Complaints Handling Procedure in Korea

Consumers may request complaint redress and remedy for damages caused by use of goods or utilization of services to the Korea Consumer Protection Board (KCPB) with the procedure prescribed by Consumer Protection Act.

KCPB may recommend both the parties to agree on compensation for damages.

If an agreement is not reached within 30days after receiving a complaint, it will be immediately referred to the Consumer Disputes Settlement Commission of KCPB.

Consumer Disputes Settlement Commission, which has quasi-judicial power, will mediate and make decision about requested complaint.

If both parties accept the verdict made by Consumer Disputes Settlement Commission, the verdict has a legal effect as a judicial settlement in the court. If the company does not accept it, the KCPB will help the consumer by filing a civil suit.
Consumer complaint redress and dispute resolution services are free of charge. The government budget bears the expense.


Korea Consumer Protection Board

The Korea Consumer Protection Board (KCPB) is a governmental organization established July 1987 based on the Consumer Protection Act.

The KCPB, as a law enforcement agency, protects consumer's basic rights, promoting the quality of consumption and pushing ahead with consumer policies.

Major roles of the KCPB are as follows:
Consumer Complaints redress and disputes resolution.
Test and investigation of quality and safety of products and services.
Research and recommendation of consumer policies, institutions and laws
Providing of Consumer Information for rationalization of consumer behavior and enhancing consumer safety.
Consumer education and training.
Comprehensive research and survey on consumer's daily life.
You can contact the KCPB by sending email, fax or mail in English. You can also call us on our consumer line in Korean Language

http://www.cpb.or.kr/ or http://www.econsumer.or.kr/ (both websites in Korean)
E-mail : econsumer@cpb.or.kr
Phone : 82-2-3460-3413
Fax : 82-2-3460-3419
Address : 300-4 YeumGok-dong, SeoCho-gu, Seoul, Korea (Zip code: 137-700)