Cabinet Office

Website:www.consumer.go.jp (in Japanese, partly in English)

Consumer Policy Division
Tel:+81-3-3581-9095
Fax:+81-3-3581-9935
Email:consumers.fg@mfs.cao.go.jp

The Consumer Protection Fundamental Act
The Product Liability Act
The Consumer Contract Act

National Consumer Affairs Center of Japan

Website:www.kokusen.go.jp (in Japanese, partly in English)

Policy and Public Relations Division
Tel:+81-3-3443-8623
Fax:+81-3-3443-8624
Email:webmaster@kokusen.go.jp


Fair Trade Commission

Website:www.jftc.go.jp (in Japanese, partly in English)

Consumer Related Trade Division
Tel:+81-3-3581-3375
Fax:+81-3-3581-1948
Email:shoutorika@jftc.go.jp

Act Against Unjustifiable Premiums and Misleading Representations


Ministry of Economy, Trade and Industry

Website:www.meti.go.jp (in Japanese, partly in English)

Consumer Policy Division
Tel:+81-3-3501-1905
Fax:+81-3-3580-6407
Email:qqjcbbc@meti.go.jp

The Specific Commercial Transaction Act
The Installment Sales Act


Ministry of Agriculture, Forestry and Fisheries

Website:www.maff.go.jp (in Japanese, partly in English)

Consumers Life Division
Tel:+81-3-3502-1955
Fax:+81-3-3502-0438
Email:white56@maff.go.jp


Ministry of Public Management, Home Affairs, Posts and Telecommunications

Website:www.soumu.go.jp (in Japanese, partly in English)

International Economic Affairs Division
Tel:+81-3-5253-5929
Fax:+81-3-5253-5930


National Police Agency

Website:www.npa.go.jp (in Japanese, partly in English)

Consumer and Environmental Protection Division
Consumer Protection Office
Tel:+81-3-3581-0141
Fax:+81-3-3581-9335
Email:netfraud@npa.go.jp


Financial Services Agency

Website:www.fsa.go.jp (in Japanese, partly in English)

International Affairs Division
Tel:+81-3-3506-6161
Fax:+81-3-3506-6113
Email:kokusaika@fsa.go.jp

The Law on Sales of Financial Products


Contact Information

The following information will allow you to contact CAO, NCAC, METI and JFTC directly:

For consumer policy, please contact CAO. For trends in consumer issues and recent consumer movements, please contact NCAC. For issues concerning the Specified Commercial Transaction Law and the Installment Sales Act, please contact METI. For issues concerning the Act Against Unjustifiable Premiums and Misleading Representations, please contact JFTC.

Internet Websites:

CAO www.consumer.go.jp (in Japanese, partly in English)
NCAC www.kokusen.go.jp (in Japanese, partly in English)
METI www.meti.go.jp (in Japanese, partly in English)
JFTC www.jftc.go.jp (in Japanese, partly in English)

Telephonic Inquiries:

CAO:+81-3-3581-9095
NCAC:+81-3-3443-8623
METI:+81-3-3501-1905
JFTC:+81-3-3581-3375

Fax Inquiries:

CAO:+81-3-3581-9935
NCAC:+81-3-3443-8624
METI:+81-3-3580-6407
JFTC:+81-3-3581-1948

E-Mail Inquiries:

CAO consumers.fg@mfs.cao.go.jp
NCAC webmaster@kokusen.go.jp
METI qqjcbbc@meti.go.jp
JFTC shoutorika@jftc.go.jp