|
In the United States Federal law does not cover short-term car and truck rentals, but some state laws do. Contact your state or local consumer protection office for information or to file a complaint.
Ask in advance if there are any charges besides the stated rental fee. There may be an airport surcharge or drop-off fees, insurance fees, fuel charges, mileage fees, taxes, additional-driver fees, underage-driver fees, and equipment rental fees (for items such as ski racks and car seats).
Ask if the rental company checks the driving records of potential customers. A company may check for violations when you arrive at the counter. You may be rejected even if you have a confirmed reservation.
Check in advance to be sure you aren’t duplicating insurance coverage. If you’re traveling on business, your employer may have insurance that covers damage to the vehicle if you are in an accident. You may also have coverage through your personal auto insurance, a motor club membership, or the credit card you use to pay for rentals.
Carefully inspect the vehicle and its tires before renting.
Check refueling policies and charges.
Ask if there is a refundable charge being made to your credit card. When you pick up your car, the company may make a charge or place a hold of hundreds of dollars on your credit card. Most companies do not process this amount unless you fail to return the car as specified in your rental contract. If it is processed and the amount takes you near or over your credit card limit, you may have trouble using your card for other purchases.
|